Employee Technology Experience Technician II

ROLE AT A GLANCE:
The Employee Technology Experience Technician II is in charge of providing a broad scope of
operational support which includes installs, moves, add, and change (IMAC) requests supporting the
Desktop IT infrastructure in both office, and lab/warehouse/manufacturing environments. Employee Technology
Experience Technicians also support events.

HOW YOU’LL MAKE AN IMPACT:
•Provides service and user support during maintenance checks or dispatches
•Diagnoses errors or technical problems and finds accurate solutions
•Produces timely and detailed service reports
•Collects and analyzes performance data to provide technical assistance
•Provides technology support as needed for events
•Ties workflow to schedule
•Accurately documents solutions related to complex issues
•Creates workaround procedures when standard procedures have failed and ensures issues
are resolved
•Troubleshoots and develops technical solutions related to software and setup errors for
engineers, technicians, and customers
•Builds positive relationships with customers

 

TEAM DYNAMICS:
Will collaborate closely with both onsite team members and remote colleagues across additional HLF locations

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 

• Preferred: CompTIA A+ or equivalent
• 3+ years professional experience in both office, and lab/warehouse/manufacturing environments.
• Customer-centric, attention to detail, good interpersonal skills, passionate about technology
• Ability to lift and move hardware
• Strong knowledge of Windows 10, Windows 11, Microsoft Office Products
• Familiarity with desktops, laptops, mobile devices, printers, ups or other devices
• Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems
• Must be able to work onsite along with OT that may be required at times
• Work location: Onsite 100%
• Current schedule, but subject to change: Tuesday - Friday - Shift 9:30AM - 6:30PM; Saturday: 9:30AM - 3:30PM

 

Education

• Bachelor's degree in information technology or additional 4 years’ experience in lieu of degree

 

PHYSICAL DEMANDS: 

 

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

 

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
• Manual dexterity required.

 

Light: Office/warehouse work, some bending/lifting, considerable walking

 

WORK ENVIRONMENT:  

 

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

 

• The office is clean, orderly, properly lighted and ventilated
• Noise levels are considered low to moderate 

#LI-DP1

#LI-Onsite

 

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.