Sr. Manager, Employee Technology Experience

THE ROLE:
The Senior Manager, Employee Technology Experience will drive the strategy, delivery, and continuous improvement of all technology services supporting the company’s operation and providing support for the global events portfolio, including virtual, hybrid, and in‑person events. As the region’s primary technology partner, this role will work with key business stakeholders to define global standards, staffing and support models, and vendor partnerships. This professional will handle operational risk, and drive efficiency and innovation.

 

HOW YOU’LL MAKE AN IMPACT: 
•    Own executive level accountability for onsite and event technology outcomes, providing regular reporting on performance, risk, cost, and readiness to senior leadership and business partners.
•    Develop and own the ETE regional budget, including forecasting, cost optimization, investment planning, and ROI evaluation for new technology platforms and services.
•    Establish governance, KPIs, and success metrics for technology delivery, ensuring consistent measurement of reliability, service quality, and customer satisfaction.
•    Drive long term capability and roadmap planning for event technology services, aligning future investments with business growth, event scale, and evolving delivery models.
•    Serve as the senior critical issue authority for white glove support, high risk or high visibility events, making timely decisions to mitigate risk and ensure continuity of service during critical moments and events. 
•    Influence multi-functional strategy and prioritization, partnering with Events, Marketing, Communications, Security, Network, and Platform teams to align dependencies and delivery timelines.
•    Ensure compliance, security, and risk management for all event technologies, partnering with enterprise security and compliance teams to protect data, systems, and brand reputation.
•    Additional duties as assigned.

 

TEAM DYNAMICS:  
•    Provide direct leadership, oversight and executive white glove support, including on‑site and remote resources supporting virtual, hybrid, and in‑person solutions to our execs during events. 
•    Establish clear roles, responsibilities, and accountability models to ensure effective collaboration across regions, time zones, and event types.
•    Define staffing, coverage, and on call models to ensure appropriate support for leadership and regional needs. 
•    Coordinate closely with regional IT leaders, vendors, and partners to deliver seamless, end to end support. 
  
LEADERSHIP AND SUPERVISORY RESPONSIBILITIES: 
•    Recruit, onboard, and develop event technology talent with the skills required to support complex, large‑scale projects. 
•    Coach and mentor team members to build deep technical capability, and leadership depth across the organization.
•    Conduct regular performance management, feedback, and career development planning to support growth and retention.
•    Build succession plans and cross‑training models to ensure continuity and resilience during peak event periods.

 

 

QUALIFICATIONS FOR SUCCESS: 

 

Education
•    Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience.
•    Relevant certifications in IT Service Management, Project Management, Collaboration Platforms, AV/Event Technology, or leadership are preferred

 

Experience
•    8+ years of dynamic experience in IT, End User Services, Event Technology, or related enterprise technology functions. 
•    3+ years in a leadership or people management role, with direct responsibility for coaching, performance management, and team development. 
•    Confirmed experience supporting C suite with best in class service. 
•    Demonstrable experience with large scale, high visibility events, including virtual, hybrid, and in person formats. 
•    Ability to travel constantly, to support alignment with our executives and needs of the company - up to 50% travel

 

Skills/Certifications:
•    Distributed Team Leadership – Ability to lead, motivate, and develop teams across different countries and time zones.
•    Event Technology & Operations – Expertise in running technology and logistics for live, virtual, and hybrid events.
•    Operational Excellence & Risk Management – Skilled in improving processes and ensuring risks are identified and handled optimally.
•    Partner & Executive Communication – Good communicator, able to engage with key partners and executives clearly and professionally.  
•    Standardization & Continuous Improvement – Committed to creating standard processes and always looking for ways to improve efficiency.
 

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.