Senior Manager, Global Business Applications - Oracle

THE ROLE: 

 

Coordinate team to implement Oracle SaaS solutions for Herbalife's business groups, particularly in Oracle Cx.

 

Collaborate with business partners and diverse teams to understand goals, needs, and challenges for **crafting** Cloud solutions. In addition to business partners, this position will liaise with vendors, project managers & other tech groups on implementation aspects of the project. This position will be responsible for the overall delivery quality of the project by ensuring team’s alignment to standard practices and procedures and support the solution post implementation.

 

HOW YOU WOULD CONTRIBUTE: 

 

• Lead a team of developers and analysts to drive and implement Oracle Cx cloud, focusing on Oracle Service Cloud, including integrating Cx with Custom solutions running on Oracle Cloud and CTI integrations. Focus on solution architecture and team mentoring to build high-performing teams.
• Lead and be responsible for the full Oracle Service Cloud implementation lifecycle – requirements gathering, analysis, compose, development, testing, debut, and post implementation support, ensuring guidelines are followed throughout the life cycle.
• Manage the Service Cloud product roadmap in alignment with business goals and needs.
• Deliver high-quality presentations and demonstrations, lead and conduct meetings with the business teams, articulate product features and benefits of the Oracle Cx Cloud solutions that satisfy business goals.
• Supervise direct reports and consultants, assign daily activities, ensure quality and timely delivery and promote a positive team spirit.
•  Build and maintain strong relationships with business teams, understand their needs and deliver exceptional experiences
• Engage with vendors, business leads, project managers, and other multi-functional teams to develop global solutions for Herbalife’s business divisions.
• Manage project plans, execution and resource assignments to deliver projects
• Be responsible for running production systems without system issues and manage the daily production support activities
• Be very dynamic in a fluid environment.
• Good understanding of Scaled Agile practices for managing project lifecycle activities, representing and leading the team through agile cere 
• Good communicator with a curiosity about product vision, coordination, and leadership.

 

SUPERVISORY RESPONSIBILITIES: 

• Manage up to 10 direct reports

 

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 

 

• 12+ years of relevant experience in delivering highly scalable and efficient solutions on the Oracle Fusion Cloud platform, particularly in Oracle Cx Cloud.
• Strong Oracle Applications background with solid experience in CRM areas, Oracle Service cloud, field service.
• Demonstrable experience as a delivery lead on at least two large-scale full-life cycle implementations of Oracle CX Applications, with strong implementation expertise.
• Strong techno-functional background in proposing, designing optimal solutions, including ownership of the overall solution for customization/extension/integrations on Oracle CX Cloud Projects
• Deep understanding of Service Module capabilities and functionalities like Case Management, Accounts, Contacts, Customer 360, Escalations, Notifications, Campaigns, Entitlements, Self-Service Portals, Service Requests, Categories, Analytics, and Knowledge Management.
• Demonstrated experience in business analysis, solution design, product management, and roadmap planning.
• Exceptional customer engagement, communication, and presentation abilities.
• Solid experience and high degree of proficiency in building CRM solution integrations like CTI, Knowledge, Chatbots, Custom Screens, and AI agents.
• Experience using Agile/Scrum methodology, with tools like ADO for project delivery.
• Exposure to building, deploying, and managing applications on Oracle Cloud Infrastructure.
• Experience with cloud databases, both SQL and NoSQL databases.  Knowledge of Oracle RDBMS and PL/SQL is helpful.
• Ability to prioritize and manage work, adhering to critical and aggressive project timelines in a fast-paced environment.  Able to be dynamic in a fluid environment and adapt to changes quickly

Experience:

 

• 12+ years’ experience in applications design and solutions with deep functional expertise of CRM Service business flows and models.
• 5+ years of strong hands-on experience with Oracle Fusion Service Cloud.
• 5+ years of supervising and managing teams for large-scale Oracle implementations.
• 2+ full-scale implementations of CRM solutions, with at least one full-scale implementation of Oracle Fusion Service cloud.

Education:

• Bachelor's in Computer Science or equivalent

PREFERRED QUALIFICATIONS: 

• Experience working in global unified service delivery designs and solutions.
• Experience in functional aspects like field services & key account management.
• Experience designing AI solutions for service delivery & self-service.
• Certifications on the Oracle Fusion Service module.

 

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Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.