Supervisor, Manufacturing Quality Assurance

The MQA Supervisor is responsible for supervision and coordination of all daily Manufacturing Quality Assurance 
inspection activities related to batch production. The Supervisor is responsible for leading, coaching and developing MQA 
staff and assisting them with documenting and responding to any quality-related issues that occur on the production floor.
 

• Lead, supervise and prioritize the work of MQA Technicians.
• Assist management with providing direction, task assignment, SOP and cGMP training and guidance, on the 
job training, and development to co-workers.
• Ensure GMP procedures and documentation are in place for all quality-related batch production activities and
requirements.
• Ensure all MQA Tech activities are being performed completely and accurately.
• Provide and develop training for MQA Techs and all respective support departments personnel as needed 
(new hire, OTJ).
• Develop, implement and continuously improve the training program for MQA Techs.
• Create, maintain and implement official quality standards for all pre-batch, in-process and post-batch 
inspections (e.g., quality guides for label placement, torque specifications, lot code printing, etc.)
• Ensure all nonconformances (production-related defects) reported by Distribution Centers are appropriately 
investigated.
• Collaborate with Production Supervisors to identify and implement corrective and preventive actions
• Train MQA staff on the appropriate use of AQL sampling plans
• Encourage and facilitate communication and collaboration between MQA and other groups (e.g., Production, 
Engineering, Maintenance, Validation, QC, etc.)
• Performs other related duties as assigned by management.
• Interdepartmental Liaison for resolution of business needs.
• Tracks and Audits CAPA resolutions for completeness, Effectiveness
• Works cross functionally with Doc Control for the timely resolution of issues that may hold up release of 
product.

 

SUPERVISORY RESPONSIBILITIES:
MQA Technicians

REQUIRED QUALIFICATIONS:
 

Skills

• Attention to detail
• Good interpersonal and communication skills
• Ability to communicate effectively verbally and in written English
• Computer literacy, with solid PC and software experience
• Ability to lift a minimum of 30 lbs.
• Strong ability to work independently and as a team member under the pressure of manufacturing
• Critical Thinking and problem solving
• Risk Analysis

Education:

• High-school diploma (or equivalent)
PREFERRED QUALIFICATIONS:
• 2- or 4-year college degree
• 2 years of experience supervising or leading staff
• ASQ Certification as Certified Quality Inspector (CQI)
• PCQI or HACCP Certification
• 5 years of experience with food, supplement, or pharmaceutical manufacturing, particularly roles involved 
with quality inspection or quality assurance
• Knowledge and understanding of GMP quality systems
• Knowledge of the developing, reviewing, and revising SOP's

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.