Sr. Regional Ambassador (Los Angeles Region)

POSITION SUMMARY STATEMENT:

 

The Senior Regional Ambassador, North America, position will be required to make independent decisions using critical thinking skills to support department objectives in the field. They will accomplish this by providing guidance and support to Regional Ambassadors and Herbalife Independent Distributors through Nutrition Club visits and trainings.

 

This position will work closely with Distributors with the primary objective of educating/training them on Herbalife rules and assisting in bringing issues identified to correction. They will do this by visiting Nutrition Clubs, building relationships, training at events (corporate and independent) and working with the Distributor through final corrections. The Senior Regional Ambassador will lead one on one and group meetings with Distributor Leadership to present their regional statistics with the goal of identifying non-compliant trends within their organization and schedule tailored trainings. The Senior Regional Ambassador will handle high level issues that arise from Nutrition Club visits. This individual will be the dedicated tester for all acceptance testing (UAT) for enhancements and releases, including providing recommendations based on field experience. This position will coordinate and conduct visits with Independent Compliance Auditors.

 

This role will be required to work from home and be out in the field visiting Nutrition Clubs, Monday through Friday and occasionally nights, and weekends to attend and/or conduct various trainings. It will also require travel at least 50% and drive 80% of the time in order to support regional events, trainings and meetings.

 

DETAILED RESPONSIBILITIES/DUTIES: 

 

• Train Distributors on FTC requirements.

• Coordinate and conduct visits with Independent Compliance Auditors and provide detailed visit summaries to be sent to executives.
• Support with translation and/or review FTC related materials.

• Support any other project related to receipting or FTC requirements.
• Perform proactive and complaint visits in person and virtually to commercial Nutrition Clubs, Distributor offices and/or fit Clubs to train, coach and correct issues identified based on Herbalife Nutrition Club Rules.
• Lead Ambassador and first point of contact for the Ambassadors in their region to answer questions or provide guidance on procedures and rule clarifications.
• Respond and resolve to high priority violations (GET Team and below).

• MPC lead at corporate and independent Distributor events and meetings (i.e. Success Training Seminars, Leadership Development Trainings, Extravaganzas, monthly President’s Team and TAB meetings, distribution centers, etc.) to promote company initiatives, share regional statistics, and answer questions.
• Ensure event coordinator and speakers are following Herbalife Nutrition guidelines and regulatory requirements. If not, educate and correct issue on the spot.
• Conduct trainings (stage, group and one on one) to educate Distributors on Herbalife Nutrition rules and initiatives.

 

Communicate and meet regularly with the Regional Sales Manager/Specialist in the area to share local trends/issues with the goal of creating alignment within MPC & Sales initiatives.

 

Perform analysis of system issues and failures reported by team members to determine if the issue is a defect, enhancement, or user-error.

 

Review and understand defects during acceptance testing (UAT) and translate them into actionable items.

 

Conduct field visit training during onboarding process.

 

Shadow Regional Ambassadors during visits and trainings to share best practices.

 

Conduct covert purchases to identify Distributors who are not in compliance with Herbalife Nutrition rules.

 

Conduct thorough investigative research derived from Field complaints, including fact-finding and information analysis, and accurately relate details to expedite case file resolution.

 

Support the Secret Shopper program through validation and audit of the vendor reports.

 

Coordinate and host Nutrition Club employee tours.

• Floater when the assigned Ambassador is not available to travel.
• Additional duties as assigned.

 

REQUIRED QUALIFICATIONS:

 

 

Skills:

 

• Excellent interpersonal skills
• Must be flexible to adapt to business needs
• Ability to multi-task in a fast-paced and growing environment and quickly tackle dynamic challenges
• Bilingual – must be fluent in Spanish and have strong speaking and writing skills
• Ability to work independently with a team player disposition
• Strong customer orientation—ability to problem solve and gain trust across multiple functions
• Must be self-motivated and enthusiastic to work in the field and on the road
• Must be diplomatic and be able to deal with Herbalife Nutrition Distributors at all levels professionally
• An ability to gain a basic working knowledge of and familiarity with the Rules of Conduct, Business Marketing Plan, regulatory requirements and intellectual property rights
• Problem-solving skills with ability to accurately detail and summarize information
• Detail-oriented with the ability to prioritize time and work consistently to achieve established goals
• Professional communication skills (written and oral); communicate effectively with Distributors management, and cross-functional departments
• Ability to prioritize projects and adapt to change quickly while working in a fast pace environment
• Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to interact effectively at all levels with sensitivity to cultural diversity and manage different personalities
• Must have their own reliable car with up-to-date driver’s license and auto insurance

 

Experience:

 

• 2 years previous Regional Ambassador or similiar experience
• Established a strong working relationship with Regional Sales counterparts
• Established a strong working relationship with Distributor leadership
• 5 years customer service skills

• Experience in public speaking to large groups (training)

 

Education:

 

• High School Diploma

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.