Program Manager, Client Services

THE ROLE:

 

Our Corporate Worldwide Creative team is seeking an accomplished Program Manager, Client Services to own the coordination of high-impact creative projects across multiple portfolios and business lines.
In this highly visible role, you’ll lead all aspects of the discovery, design, development, and delivery of initiatives ranging from digital and print collateral to video production, event branding, and social media. Known for keeping projects on track and on budget, you’ll also provide strategic workflow consultation and serve as a trusted advisor. Your experience in production, event marketing, and branded content will support the team in promoting a collaborative work environment.

 

Using the project management tool Workfront daily, this individual handles their queue, communicates with clients, builds timelines, facilitates reviews and approvals, and meets program objectives. Shepherding all relevant partners and resources, the Program Manager follows (and improves upon) standard department processes while remaining flexible enough to fast-track urgent client requests as needed. This is a senior role that will from time to time lead other projects led by another team member.

 

HOW YOU WOULD CONTRIBUTE:

• End-to-end project management of the discovery, design, development, and delivery of creative requests of varying scope and complexity across all mediums
• Act as both program manager and project manager with the ability to shift from macro to micro
• Ensure we remain on-strategy, on-brand, timely, and on-budget
• Fully evaluate incoming design and copy requests, draft detailed timelines, maintain clear and consistent partner communication, flag and monitor dependencies, facilitate creative and legal reviews, and assure alignment on roles and responsibilities
• Provide strategic counsel to clients on creative opportunities, limitations, timing, and deliverables
• Address elaborate artistic and technical challenges while reconciling requirements and project timelines
• Use Workfront software for crafting timelines, reviews and approvals, tracking hours, communicating with clients, maintaining version control, and reporting
• Address all tasks quickly; overcome obstacles as a confident, consensus builder
• Negotiate with vendors on timeline and budget, secure contracts as needed
• Assimilate and synchronize multiple cross-divisional inputs; lead cross-functional team meetings
• Set and continually lead expectations throughout project life cycle
• Oversee external creative agencies and localization vendors
• Supervise related budgets and spending under the direction of the Director, Worldwide Client Services
• Work in-office 3 days a week (Tuesday through Thursday)
• Perform additional duties as assigned

 

WHAT’S SPECIAL ABOUT THE TEAM:

The studio team at Herbalife partners with various corporate and regional teams to produce marketing, stage visuals, executive messaging, social media, training, and corporate communication creative assets to enhance marketing communication for the health and wellness company.

The team is made up of various creative, production, and experiential specialist who are able to showcase their talent, creativity and collaborative spirit in a close-knit organization.  Using the latest technology with the attitude of continuous improvement, we are always working to push creative boundaries in new and exciting ways. We expect technical skills, a collaborative and team-oriented approach is essential, Grit gets us going and Gut instincts lead us to continue to succeed and build it better.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

• 7+ years of project management experience in a fast-paced marketing agency or corporate environment with a focus on creative excellence and client service
• Capability of implementing various integrated marketing projects of varying scope and complexity
• Experience with deliverables spanning design, social media, video production, event branding, new product launches, mobile, printed collateral, copywriting, and all-things-digital
• Experience with design management, resource utilization, and UX/UI principles
• Experience leading outside creative agencies/vendors
• Experience working with global business partners with an emphasis on cultural sensitivity
• Experience with Workfront, including the ability to build/edit dashboards, run reports, and onboard others desired; additional Project Management tools such as Smartsheet, Trello, Wrike, and Jira will be considered
• Skilled at using PowerPoint and/or Keynote to review decks and presentations. Advanced Excel skills, including the ability to create and maintain complex budget spreadsheets
• Knowledge of design applications like Photoshop, Illustrator, and InDesign, as well as printing and video processes
• Understanding of agile project management principles and the ability to create RACI charts
• Efficient multitasker who excels in high-pressure environments. Approaches challenges with excitement and focus on finding solutions, which helps build trust and credibility with requesting partners
• Highly organized with exceptional attention to detail and masterful time management
• Effective negotiation and conflict management abilities
• Exceptional written, verbal communication, and public speaking skills
• Ability to work with geographically diverse teams while demonstrating cultural sensitivity
• Empathetic and Kind: Demonstrates understanding and compassion towards others, fostering a positive and supportive work environment
• Collaborative: Works well with others, values collaboration, and actively contributes to group efforts
• Proactive: Takes initiative and anticipates needs, which helps maintain strong relationships with requesting partners by addressing issues before they become problems
• Adaptable: Flexible and able to adjust to changing circumstances and priorities, ensuring smooth project progression.

 

SUPERVISORY RESPONSIBILITIES: 

None

 

EDUCATION:

• Bachelor’s degree or equivalent experience in Marketing, Communications, or a related field is preferred.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.