Sr. Receptionist

POSITION SUMMARY STATEMENT: 

This position will be responsible for effectively handling a high-volume phone system, answer incoming 
calls, identify purpose of call and route to the appropriate staff. This position is frequently the first point of 
contact, which will require a friendly level of courtesy while maintaining a professional demeanor and 
environment to greet visitors, vendors, delivery persons and facilitate their needs and requests. This position 
will also support the Global Security team in preparing all employee, contractor, vendors, and contingent 
workers badging process. In addition, this position will also require some critical thinking, problem solving 
skills, and strong written and verbal communication skills during the execution of a variety 
of administrative and clerical duties vital to run the reception desk efficiently.

DETAILED RESPONSIBILITIES/DUTIES: 

• Maintain reception desk as scheduled, answering high volume of inbound calls and maintaining a 
response rate swiftly in accordance with agreed standards.
• Answer and direct all incoming phone calls. 
• Greet and direct, visitors/contractors and vendors, manage visitor sign in procedures, issue visitor 
badges, and inform the appropriate party that their visitor has arrived. Ensure visitor sign out 
procedures are implemented.
• Direct and/or assist associates with security access compliance. 
• Perform other assigned duties requested by Management.
• Act as a liaison between contract building security, coordinating visitor requests and security 
escorts as needed.
• Monitor and process Outlook conference room reservations in a timely manner.
• Support the sale of employee discount movie purchases following documented policy.
• Create new profiles in CCURE for new hires, contingent workers, contractors, vendors, etc. and 
process/provision badges on an as needed basis.
• Assist with various projects as needed.

REQUIRED QUALIFICATIONS: 

Skills: 

• Excellent telephone etiquette, interpersonal and organizational skills
• Able to deliver excellent customer service, externally and internally.
• Ability to interact optimally with all levels of management.
• Strong communication skills (both verbal and written) 
• Ability to multi-task and be flexible and adaptable. 
• Knowledge of Microsoft Word, Excel, and Outlook
• Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals.
• High level of attention to details.

Experience: 

• 1 year’s reception experience /working in a call center/ switchboard environment.
• 1 year of experience with SoftwareHouse CCURE9000 is preferable.
• Knowledge in Microsoft Excel and other MS Office applications.

Education: 

• High School Diploma

 

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Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.