Specialist, Customer Sales Strategy

THE ROLE: 

 

The Specialist, Customer Sales Strategy will support the North America Sales Growth Strategy team in developing and leading effective sales initiatives through project management, and the execution of sales strategies aimed at enhancing customer acquisition and retention.

 

HOW YOU WOULD CONTRIBUTE: 

•    Collaborate with Sr. Director, Sales Growth Strategy and Manager, Customer Sales Strategy to develop and refine sales strategies that target key customer segments, enhancing customer acquisition, retention, and lifetime value.
•    Develop cross-functional projects related to sales growth initiatives, ensuring projects are completed on time, within scope, and budget, while achieving desired outcomes.
•    Partner with Worldwide team and North America regional stakeholders to collaborate on execution of the sales and marketing initiatives and strategies.
•    Collaborate with Customer Marketing Team on integrated marketing and sales campaigns, leveraging insights to ensure messaging resonates with target customer segments.
•    Analyze sales data and customer insights to inform strategy development and project prioritization, continuously seeking opportunities for optimization and growth.
•    Track and report on the performance of sales growth initiatives, adjusting strategies as necessary to meet or exceed objectives.
•    Research and stay on top of industry and competitor trends in customer loyalty programs.
•    Work closely to gather customer feedback and identify opportunities for improving the sales process and customer experience.
•    Perform other duties as assigned.

 

WHAT’S SPECIAL ABOUT THE TEAM: 

 

Members of the Sales Growth Strategy team all possess strong expertise in sales and marketing. They are a high-performing team that works closely with cross functional teams across all levels of the company, to deliver the best experience for Herbalife Distributors, Preferred Members and Customers in North America.

 

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

•    5 years of relevant work experience helping to develop, implement, manage, and measure B2C or direct-to-consumer sales and marketing campaigns for a nutrition, health, fitness or wellness company, Fortune 500 brand, or related fields
•    3 years’ experience leading projects or teams 
•    Demonstrated experience collaborating with cross-functional teams to develop and implement sales growth programs.  
•    Self-starter with strong organization, collaboration, and execution skills.  
•    Analytical thinker who can use data, market analysis & customer insights to help drive sales and recruitment.
•    Understanding of sales and marketing metrics, KPIs, and measurement.
•    Strong oral, written, and communication skills. Comfortable presenting to large groups online and in person.
•    Capacity to adapt to market changes and innovate sales strategies to meet evolving customer needs
•    Detail oriented with excellent time management skills 
•    Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

 

Education
•    Bachelor’s degree in business, communications, marketing or relevant field of experience.
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Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.